- The items below will be available after the purchase of the course.
-
Course Info and Navigation Instructions
- Volunteer Services: Hospice - Level 1
-
1.1 - Level 1 Volunteer Services Objectives
-
1.2 - Introduction to Hospice
-
1.3 - Patient's Lifecycle
-
1.4 - Volunteer Services and System Operations
-
1.5 - Knowledge Check
-
1.6 - Level 1 Summary
- Volunteer Services: Hospice - Level 2
-
2.1 - Level 2 Volunteer Services Objectives
-
2.2 - Level 1 Refresher
-
2.3 - Log On and Off HCHB Back Office
-
2.4 - Navigating HCHB Back Office
-
2.5 - Volunteer Referral Process
-
2.6 - Volunteer Time Console
-
2.7 - Scheduling Console
-
2.8 - Worker Console
-
2.9 - Interdisciplinary Group (IDG)
-
2.10 - Level 2 Assessment
-
2.11 - Volunteer Services Level 2 Summary
- Volunteer Services: Hospice - Level 3
-
3.1 - Level 3 Volunteer Services Objectives
-
3.2 - Table Administration
-
3.3 - Reports
-
3.4 - Troubleshooting
-
3.5 - Level 3 Assessment
-
3.6 - Level 3 Summary
- Course Assessment
-
Volunteer Services: Hospice Course Assessment
- Wrap Up
-
Course Survey
-
Final Note & Certificate
Volunteer Services: Hospice System Operational Training
Become an expert of HCHB's Volunteer Services system operation
Are you wanting a deeper understanding of HCHB's Volunteer Services system operation? If so, then this course is for you! Volunteer Services encompasses tracking and coordination of volunteers providing nonbillable compassion services for the hospice patient, family, or care organization. Volunteers assist the organization in a hundred different ways from patient companion services to mailing bereavement letters, to making grocery runs. It takes a community to support your patients and their families, and your volunteers are one of things that makes Hospice truly unique. That is why we have broken down the most basic steps through problem-solving and troubleshooting Volunteer Services-specific issues in our on-demand course. The aim of this course is to make a Volunteer Services expert out of you! This training is on-demand and therefore, self-managed. The levels are comprised of various multimedia elements including videos, text, interactive images, and knowledge checks. In total, the course will take around an hour to complete from start to finish. You will have access to the on-demand course for six months after registration.
Prerequisites
- None
What You'll Learn
- Level 1 - System Operation / Workflow Overview [Awareness of direct and indirect effect due to/on the system operation and has a process-level understanding of the system operation]
- Responsibilities of the Volunteer Services system operation
- What system operations affect Volunteer Services
- What system operations are affected by Volunteer Services
- Level 2 - Critical Tasks / Processes [Advanced awareness of the patient and business-critical aspects of the system operation; understands the ramifications of key job responsibilities]
- Workflow
- Ancillary Products & Interfaces
- Level 3 - All Tasks [Subject matter expert in their own system operation. Aware of the exact needs of the system operation]
- System Settings
- Coordination Notes
- Administrative Tasks
- Reports, Analytics, and KPIs
- Pitfalls, Troubleshooting, & Best Practices
Who Should Attend
- Volunteer Coordinators
- Those interested in Volunteer Services and how they assist your Hospice Organization
What to Have Available for Training
- Computer
- Headphones
- External mouse [recommended]
Format & Schedule
- On-demand training
- Available anytime, anywhere, on your schedule