Virtual Hospice Super User Training

If you want to be considered the Hospice Homecare Homebase expert in your office, this training is for you!  With our Hospice Super User training, you will master the foundations of HCHB by following a patient through their entire life cycle in the system from admission to death or discharge and everything in between, seeing how the field staff document in PointCare, and observing the ins and outs of workflow.  Become your organization's subject matter expert in all things Homecare Homebase!

Cost

• $1,795 per attendee
• $100 non-refundable upon cancellation
• Payment in full is required before the first day of training
• Multi-seat discount available - contact us for promo code

Prerequisites

• An HCHB worker profile
• One year of experience in the back office and/or PointCare functionality is recommended [two years highly recommended]
• Bonus points:  Completion of the Super User Back Office Clinical - Hospice Curriculum  OLH videos

What You'll Learn

• How to process workflow from admission to death/discharge
• Start of care [SOC] and subsequent visits
• IPU MAR, bereavement, volunteer, and IDG
• Which system settings affect day to day and end product
• How to troubleshoot most common issues and lower ticket volume
• The General Agenda for the Week Includes:
  • Worker Profiles
  • System Settings
  • Workflow
  • Intake and Pre Visit Workflow
  • PointCare Buildout and Troubleshooting
  • Start of Care
  • Other Visit Types
  • Post Start of Care Clinical Supervisor Workflow
  • Scheduling Workflow and Console
  • Medical Records and Managing Patient Care
  • Processing Death at Home, Volunteer, and Bereavement
  • Hospice Recertification Process and IDG
  • Hospice Reports, Analytics and Q&A

Who Should Attend

• Clinical Supervisors
• System Administrators
• Training staff for the organization
• Support staff

What to Have Available for Training

• Tablet
• Two screens to use for the live streaming video and modules or workshop items
• Headphones with mic to offer feedback and involvement
• Isolated room for the duration of training to focus and engage without distraction

Format & Schedule

• Virtual live course with on-demand modules and exercises
• Videos of live content will be available to you up through 2 months after your training
• Certification will be granted with a passing grade on the course assessment
• Training dates listed above with available seats - registration will close one week before training begins to properly set up the course
• Below is the outline of the schedule:
  • Monday: 9:00am-4:30pm Central
  • Tuesday: 9:00am-4:30pm Central
  • Wednesday: 9:00am-4:30pm Central
  • Thursday: 9:00am-1:00pm Central