- The items below will be available after the purchase of the course.
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Course Info and Navigation Instructions
- Intake: Hospice Level 1
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1.1 - Level 1 Intake Objectives
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1.2 - Introduction to Hospice
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1.3 - Patient's Lifecycle
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1.4 - Knowledge Check
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1.5 - Intake System Operations
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1.6 - Pre-Admission Phase
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1.7 - Knowledge Check
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1.8 - Intake Level 1 Summary
- Intake: Hospice Level 2
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2.1 - Level 2 Intake Objectives
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2.2 - Level 1 Refresher
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2.3 - Log On and Off HCHB
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2.4 - Basic Info Tab
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2.5 - Knowledge Review
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2.6 - Demographics Tab
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2.7 - Referral Source
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2.8 - Knowledge Check
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2.9 - Payor Source
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2.10 - Physician and Diagnosis
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2.11 - Scheduling
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2.12 - Knowledge Check
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2.13 - Pending Referrals and Workflow
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2.14 - Incomplete Referral
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2.15 - Locate a Pending Referral
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2.16 - Interfaces and Ancillary Products
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2.17 - Level 2 Assessment
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2.18 - Intake Level 2 Summary
- Intake: Hospice Level 3
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3.1 - Level 3 Intake Objectives
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3.2 - System Settings for Intake
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3.3 - Administrative Tasks and Right Click Features
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3.4 - Reports and Key Performance Indicators for Intake
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3.5 - Intake Best Practices
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3.6 - Common Intake Issues
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3.7 - Level 3 Assessment
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3.8 - Intake Level 3 Summary
- Course Assessment
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Intake: Hospice Course Assessment
- Wrap Up
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Course Survey
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Final Note & Certificate
Intake: Hospice System Operational Training
Become an expert of HCHB's intake system operation
Are you wanting a deeper understanding of HCHB's Intake system operation for Hospice? If so, then this course is for you! We know that without intake being done properly, all other workflows are affected and impacted. That is why we have broken down the most basic steps up through problem-solving and troubleshooting intake specific issues in our on-demand course. The aim of this course is to make an Intake expert out of you! This training is on-demand and therefore, self-managed. The levels are comprised of various multimedia elements including videos, text, interactive images, and knowledge checks. In total, the course will take between 2-3 hours to complete from start to finish. You will have access to the on-demand course for six months after registration.
Prerequisites
- None
What You'll Learn
- Level 1 - System Operation/ Workflow Overview [Awareness of direct and indirect effect due to/on function and has a process-level understanding of the operation]
- Responsibilities of Intake function
- What system operations affect Intake
- What system operations are affected by Intake
- Level 2 - Critical Tasks / Processes [Advanced awareness of the patient and business-critical aspects of the operation; understands the ramifications of key job responsibilities]
- Workflow
- Ancillary Products & Interfaces
- Level 3 - All Tasks [Subject matter expert in their own system operation. Aware of the exact needs of the system operation]
- System Settings
- Coordination Notes
- Administrative Tasks
- Reports, Analytics, and KPIs
- Pitfalls, Troubleshooting, & Best Practices
Who Should Attend
- Hospice professionals responsible for entering referrals, hospital documentation, and providing coordination of care
- End users desiring advanced knowledge of the HCHB Intake system operation
What to Have Available for Training
- Computer
- Headphones
- External mouse [recommended]
Format & Schedule
- On-demand training
- Available anytime, anywhere, on your schedule