Below you'll find answers to the most common questions we receive about attending HCHBU courses.
Where is training held?
All HCHB Onsite Trainings are held at our Dallas office [when in person courses are offered] at 6688 N Central Expressway #800 - Dallas, TX 75206.
Where should I stay when I attend the training?
We have corporate rates at a handful of great hotels nearby the office. You can find that list of hotel options in the download below.
Is there a shuttle to or from the airport or to the office?
Some hotels offer shuttle service but not all. Please refer to the list of hotels and contact them to confirm.
How can I find how many available seats are remaining in a course?
When you visit each individual training course, you will find all available dates listed at the top with the remaining seats left. This number is updated each time someone registers.
How can I access the documents for my training course?
Documents for your course will not be available until the first day of the training. At that point, we will confirm your presence and the section will be unlocked for you.
Are there discount options?
Yes! We offer multi-seat discounts to attendees coming from the same organization for the same course.
- 10% discount for 2 attendees
- 15% discount for 3-4 attendees
- 20% discount to 5+ attendees.
Please email us and we will provide you with the code you need to utilize this discount.
Can I access the course information on my phone?
Yes! Our website is mobile friendly - when you visit HCHBUniversity.com, you will be able to login and reference any materials in the training you've registered for.
How do I know I signed up for the date of the course I want?
After you've read and gone over the materials provided, you will reach the "Choose Your Live Training Course" page. You will receive an email with a calendar invite to the session you selected to confirm your seat.
Can I change the dates I attend training?
Yes, you can change from one session to another. Go to the "Choose Your Live Training Course" section. Click "Cancel Registration", then "Register" for the session you prefer. Course changes need to occur two weeks or more before the start date of a training.
I paid for one class but I want to swap with another. Can I do that?
We can do that for you on the backend - please email us at hchb-university@hchb.com.
Who should I contact about a refund?
In order to cancel your registration and attendance, please contact hchb-university@hchb.com 15 days or more before the start date of the course. Please note that there is a nonrefundable fee of $250 for our Analytics Certified Builder Training, and a $100 nonrefundable fee for any other course. If you are cancelling less than 15 days before the course, we do not offer a refund.
Can I see an agenda for the training course?
Absolutely! We have all our course agendas available below as downloads.
Is there a list of the scheduled courses available?
Yes, you can view the full list of our 2020 scheduled courses by downloading the HCHBU Training Courses below.
Can my organization receive an invoice for the training course instead of online payment by credit card?
If your organization requires an invoice, we can work with you. Email us at hchb-university@hchb.com. Our previous process was to invoice after training. Going forward, our courses will need to be paid in full before the starting date of the training.
More questions?
Email us at hchb-university@hchb.com. We're here to help!