- The items below will be available after the purchase of the course.
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Course Info and Navigation Instructions
- Field Operations (Aide) - Level 1
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1.1 - Level 1 Field Operations Home Health (AD) Objectives
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1.2 - Introduction to Home Health
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1.3 - Introduction to Hospice
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1.4 - Episode Care Delivery (ECD)
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1.5 - Field Operations – Home Health Aide Responsibilities
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1.6 - Android Tablet & Introduction to PointCare
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1.7 - Start your Workday
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1.8 - Agent Actions
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1.9 - Knowledge Check
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1.10 - Summary
- Field Operations (Aide) - Level 2
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2.1 - Level 2 Field Operations Home Health (AD) Objectives
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2.2 - Level 1 Refresher
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2.3 - Starting a Visit and the Visit Command Center
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2.4 - Completing a Routine Visit HH11 – Visit Actions
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2.5 - Knowledge Check
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2.6 - Aide Task List
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2.7 - Sign Out
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2.8 - Knowledge Check
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2.9 - Level 2 Final Assessment
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2.10 - Summary
- Field Operations (Aide) - Level 3
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3.1 - Level 3 Field Operations (AD) Objectives
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3.2 - System Settings
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3.3 - Dashboards
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3.4 - Pitfalls, Troubleshooting and Best Practices
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3.5 - Level 3 Final Assessment
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3.6 - Summary
- Course Assessment
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Field Operations (AD) Course Assessment
- Wrap Up
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Course Survey
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Final Note & Certificate
Field Operations (Aide): System Operational Training
Become an expert of HCHB's Field Operations Aide system operation
Are you wanting a deeper understanding of HCHB's Field Operations (Aide) system operation? If so, then this course is for you! Field Operations (Aide) encompasses everything pertaining to Aide care in HCHB. From completing your assigned Aide Care tasks, to communicating with your case manager, to understanding how your care plan was created. Whether for Hospice care or in Home Health, the Aide is the often the person who becomes closest with the patient during the duration of care. That is why we have broken down the most basic steps up through problem-solving and troubleshooting Field Operations (Aide) specific issues in our on-demand course. This course combines both Home Health and Hospice care, and will explain the regulations for both Service Lines. The aim of this course is to make a Field Operations (Aide) expert out of you! This training is on-demand and therefore, self-managed. The levels are comprised of various multimedia elements including videos, text, interactive images, and knowledge checks. In total, the course will take between 1-2 hours to complete from start to finish. You will have access to the on-demand course for six months after registration.
Prerequisites
- None
What You'll Learn
- Level 1 - System Operation / Workflow Overview [Awareness of direct and indirect effect due to/on the system operation and has a process-level understanding of the system operation]
- Responsibilities of the Field Operations (Aide) system operation
- What system operations affect Field Operations (Aide)
- What system operations are affected by Field Operations (Aide)
- Level 2 - Critical Tasks / Processes [Advanced awareness of the patient and business-critical aspects of the system operation; understands the ramifications of key job responsibilities]
- Workflow
- Ancillary Products & Interfaces
- Level 3 - All Tasks [Subject matter expert in their own system operation. Aware of the exact needs of the system operation]
- System Settings
- Coordination Notes
- Administrative Tasks
- Reports, Analytics, and KPIs
- Pitfalls, Troubleshooting, & Best Practices
Who Should Attend
- Home Health Aides
- Hospice Aides
- Certified Nursing Assistants
What to Have Available for Training
- Computer
- Headphones
- External mouse [recommended]
Format & Schedule
- On-demand training
- Available anytime, anywhere, on your schedule