- The items below will be available after the purchase of the course.
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Course Info and Navigation Instructions
- Bereavement: Hospice - Level 1
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1.1 - Level 1 Bereavement Objectives
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1.2 - Introduction to Hospice
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1.3 - Bereavement Care Cycle
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1.4 - Bereavement and System Operations
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1.5 - Knowledge Check
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1.6 - Level 1 Summary
- Bereavement: Hospice - Level 2
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2.1 - Level 2 Bereavement Objectives
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2.2 - Level 1 Refresher
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2.3 - Log On and Off HCHB Back Office
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2.4 - Navigating HCHB Back Office
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2.5 - Workflow Console
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2.6 - Bereavement Console Activities
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2.7 - Additional Consoles
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2.8 - Level 2 Assessment
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2.9 - Level 2 Summary
- Bereavement: Hospice - Level 3
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3.1 - Level 3 Bereavement Objectives
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3.2 - Table Administration and System Settings
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3.3 - Bereavement Reports
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3.4 - Troubleshooting and Best Practices
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3.5 - Level 3 Assessment
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3.6 - Level 3 Summary
- Course Assessment
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Bereavement: Hospice Course Assessment
- Wrap Up
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Course Survey
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Final Note & Certificate
Bereavement: Hospice System Operational Training
Become an expert of HCHB's Bereavement system operation
Are you wanting a deeper understanding of HCHB's Bereavement system operation? If so, then this course is for you! Bereavement encompasses the management of communication for patient and community contacts to help with grieving process, provision of letters, phone, visits, and group support for the bereaved. Ongoing Bereavement support for those who have lost loved ones, is what sets Hospice services apart from other healthcare providers. That is why we have broken down the most basic steps up through problem-solving and troubleshooting Bereavement specific issues in our on-demand course. The aim of this course is to make a Bereavement expert out of you! This training is on-demand and therefore, self-managed. The levels are comprised of various multimedia elements including videos, text, interactive images, and knowledge checks. In total, the course will take between 1-2 hours to complete from start to finish. You will have access to the on-demand course for six months after registration.
Prerequisites
- None
What You'll Learn
- Level 1 - System Operation / Workflow Overview [Awareness of direct and indirect effect due to/on the system operation and has a process-level understanding of the system operation]
- Responsibilities of the Bereavement system operation
- What system operations affect Bereavement
- What system operations are affected by Bereavement
- Level 2 - Critical Tasks / Processes [Advanced awareness of the patient and business-critical aspects of the system operation; understands the ramifications of key job responsibilities]
- Workflow
- Ancillary Products & Interfaces
- Level 3 - All Tasks [Subject matter expert in their own system operation. Aware of the exact needs of the system operation]
- System Settings
- Coordination Notes
- Administrative Tasks
- Reports, Analytics, and KPIs
- Pitfalls, Troubleshooting, & Best Practices
Who Should Attend
- Bereavement Coordinator
What to Have Available for Training
- Computer
- Headphones
- External mouse [recommended]
Format & Schedule
- On-demand training
- Available anytime, anywhere, on your schedule